CallingCenter understands the importance of technological support in sustaining the processes, basing itself on advanced technology and security in the process of communication, as well as in storing data.
The confidentiality of information regarding CallingCenter’s partners is essential; this is why the technological system is equipped in the field of information security with modern IT services. CallingCenter benefits of specialized IT staff in the field of network and data security, thus ensuring their partners a high degree of reliability in carrying out their activity.
The flexibility of the IT systems allows the creation of complex reports, easy to adapt to the needs of our partners. The CallingCenter partners have the possibility of receiving periodic reports about the development of the project in the desired format and at intervals of time chosen by them.
The reports are designed for the managers of the company and offer a clear image of the manner in which the company’s activity is carried out, at the same time being an important source in monitoring the development of the projects carried out by the CallingCenter team.
With our communication platform, each call is redirected accordingly, depending on the number of calls waiting and the caller’s priority.
With the help of call recording and call monitoring instruments we ensure an efficient process of quality control for the partners, as well as for the CallingCenter team. The computer archive offers our partners the possibility of recording calls in electronic formats, at any time.
The phone system is equipped with an IVR platform fully adaptable, providing optimum management of inbound calls.
Depending on the type of call, this service offers the possibility of redirecting the call to specialized agents depending on the field, the time frame and the number of calls.
The phone system is integrated with the CRM application which offers, apart from a call log, an excellent management of client databases.
